DVD – Coaching in Customer Care

coaching in customer careThis DVD uses three case studies in short vignettes to illustrate coaching. It starts by covering some of the pitfalls and progresses through “those that think they are doing it right” to how it occurs when it is at its most effective – in other words it is not “done” to anyone but it is “enabled through the conversation” Price £149.00

Your basket

Your cart is empty
cfm consulting on Facebook

Newsletters

CFM is ILM approved
Association for Coaching